Incase Returns

Items purchased through goincase.com

We guarantee all merchandise sold by goincase.com. If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund. Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience. After 30 days, Incase cannot accept returns for any reason other than defects.

To return an item:

  1. Pack and return the item in the original packaging and shipping box, if possible.
  2. Include the original packing slip and your reason for return.
  3. Print a pre-paid shipping label at http://incase.upsrow.com/
  4. Drop-off at your local UPS store, drop box etc.
  5. Send your order number and tracking number to [email protected]
If you do not wish to use our pre-paid return label, follow the below instructions:
  1. Pack and return the item in the original packaging and shipping box, if possible.
  2. Include the original packing slip and your reason for return.
  3. Address package to:
    Incase Designs
    Attention: Returns
    14351 Pipeline Ave.
    Chino, CA 91710
  4. Ship via carrier of your choice (sorry we don't pay for that).
  5. Send your order number and tracking number to [email protected]

Incase warrants our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. Please see our warranty for further details.

Items purchased through other retail locations

Fill out our claim form.