Incase Returns

Items purchased through goincase.com

We guarantee all merchandise sold by goincase.com. If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund. Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience. After 30 days, Incase cannot accept returns for any reason other than defects.

To return an item:

1. Pack and return the item in the original packaging and shipping box, if possible.
2. Include the original packing slip and your reason for return.
3. Print a pre-paid shipping label at http://incase.upsrow.com/
4. Drop-off at your local UPS store, drop box etc.
5. Send your order number and tracking number to [email protected]

If you do not wish to use our pre-paid return label, follow the below instructions:

1. Pack and return the item in the original packaging and shipping box, if possible.
2. Include the original packing slip and your reason for return.
3. Address package to:
   Incase Designs
   Attention: Returns
   14351 Pipeline Ave.
   Chino, CA 91710
4. Ship via carrier of your choice (sorry we don't pay for that).
5. Send your order number and tracking number to [email protected]

Incase warrants our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. Please see our warranty for further details.

Items purchased through other retail locations

Fill out our claim form.

Incase Warranty Service

Incase warrants the Product against defects in materials and workmanship for a period one (1) year from the date of original purchase (you can see our full warranty at http://goincase.com/warranty). If the product is defective within that time period, fill out the warranty claim form (http://goincase.com/warranty-claim-form) and we will send a replacement out to you subject to the terms of our warranty.

If you did not purchase your item directly from goincase.com, you will need one of the following proof of purchase items in order to get a replacement product:

1. A receipt from an authorized reseller
2. An email order confirmation from authorized reseller

If you are within a year of your purchase date (a couple days over is not a big deal) and have one of the above mentioned items, please follow the below instructions to get your claim processed as fast as possible:

1. Fill out the claim (you need your receipt)
2. Receive a case number (via email)
3. Box up your defective item, enclose a copy of the email with the claim number on it, and write the claim number on the outside of the box.
4. Send item back via trackable shipping method (UPS Ground, USPS with tracking) to the following address:

   Incase Designs
   Attention: Warranty
   14351 Pipeline Ave.
   Chino, CA 91710

5. Reply to the email that was sent to you and provide us with the tracking number for your shipment.
6. Once we have received and processed the item, a replacement will be sent.

If you are outside of the warranty period or do not have a receipt or similar proof of purchase, send us an email at [email protected] (please include a picture of the item/damage) or call us 1-888-283-8288 and we will do our best to help you.